GPS or HOS Logs are not updating

Modified on Fri, 11 Aug 2023 at 09:09 AM

There may be times when the current location of your vehicle is not showing up on the web platform and/or their logs are not up to date. This can happen for 3 reasons:

  • The driver is in an area with little or no cellular reception. 
    • If this is the case, allow them some time to enter an area with better reception.
  • The driver has disabled cellular data on their own mobile device. 
    • If this is the case, please tell your driver to enable the data on their mobile phone/tablet.
  • The Switchboard device needs a cellular reset. 
    • If this is the case, please follow the instructions below:

Note: This feature is only available for companies that have the Switchboard Cloud Platform feature enabled. To learn more, go here: Switchboard Fleet Management

Cellular Data Reset

1) Navigate to the Drivers tab and click View Details next to the driver having the issue

2) On the details page, locate and click the Reset Data button in the bottom right

3) Once you complete the process, ask your driver to POWER OFF their tablet, and then POWER ON their tablet

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article