Troubleshooting

My hours/timers are not right
My timers aren’t right? What do I do? Make sure you are looking at the correct screen American timers for USA cycle hours and Canadian timers for the Cana...
Fri, May 25, 2018 at 9:43 AM
Updating the Switchboard Tablet
If you own a Switchboard tablet that says “Poetic” on the back, you will be able to update once you log out. If your Switchboard tablet does not say Poe...
Sat, May 19, 2018 at 11:07 AM
Odometer readings are wrong
Why is the odometer reading on my Switchboard ELD different than the reading on my truck’s dashboard? Our software automatically reads the truck's odo...
Fri, Jun 22, 2018 at 10:31 AM
Tablet will not start
If the tablet will not start, do one of the following: Charge the tablet Plug the tablet into a charger, and wait until the charge level is above 10% b...
Sat, May 19, 2018 at 12:30 PM
GPS is not showing
There could be a few cases in which your GPS is not showing up on your Switchboard Map. Ensure the following: Your Switchboard Tablet is not connected t...
Sat, May 19, 2018 at 1:26 PM
GPS or Logs Are Not Updating
There may be times when the current location of your vehicle is not showing up on the web platform and/or their logs are not up to date. This can happen for...
Wed, Jun 13, 2018 at 5:40 PM