Switchboard

Support - Switchboard

Resources & Guides for Switchboard Transportation Technology

We have made Switchboard as simple to possible to transition from paper logs on to Switchboard Electronic Logs. For the office staff that is planning to train drivers to use Switchboard, here are the steps to get your drivers up and running.

: This feature is only available for companies that have the 

feature enabled. To learn more, go here: 

Introduce your Drivers to the Switchboard Engine Module

Show your Drivers the following YouTube Videos

Done correctly, it should take about 30 minutes to get your drivers confident with the Switchboard Electronic Logging Device, includeing:

Now your drivers are ready to hit the road with proper usage of Switchboard!

Learn how to set up your drivers on Switchboard so they're ready to hit the road. We provide step-by-step instructions and helpful tips to get them set up.

Training Drivers to Use Switchboard

Getting your drivers set up on Switchboard Electronic Logging Devices is easy. First, you will need to set up a driver account.

 feature enabled. To learn more, go here: 

After Clicking on the Drivers option at the top, Dispatcher/ Safety Officer can see the page below with all the information about the drivers who are already added before in the system. Now click on the "

" Option as shown in the image below for adding a new driver. 

” option which is present on the right-hand side as shown in the above image a window opens for adding a driver.

Make sure that the time zone for the driver is correct

. Once you fill in all the details, select 

The driver will receive an SMS with their 

After you driver receives his username and password, he is ready to start using Switchboard!

Learn how to add your drivers to Switchboard so they can log-in and create hours-of-service logs. We provide step-by-step instructions and helpful tips to get them set up.

Adding Drivers to Switchboard

The following page demonstrates to a Manager how Drivers will be using the Switchboard Driver Application to 

set Duty Statuses, Complete Trip Inspections

The driver's page is the option on the Switchboard Driver application where the driver can access the ability to change Duty Statuses.

The below image shows the driver where they can identify the driver's page on the app. Click on the Driver icon and it will take the drivers to the duty status page. 

Now the driver can see duty status (ON =On-duty, D = Driving, SB = Sleeper Berth, PFF = off-duty). On this page, the driver will able to see the Time that is available for him/her. And also can change the timers to the USA or Canada and vice versa using option 3 indicated on the image. 

Note: When the driver crosses the border from the USA to Canada or Canada to the USA, the Switchboard app will automatically recognizes the location and display the timers according to the country the driver is in. 

When a duty status is selected, the driver will find multiple options which can be performed while on Duty Such as Yard Move, Pre-Trip, Post-Trip, Border Crossing, and more.

These options provide additional context as to what the driver is doing.

When the Driver changes their status to 

, he/she will be redirected to the options available. 

option, they will be able to complete a Trip Inspection.

Once the driver changes the duty status to Pre-Trip, then the vehicle and trailer information page pops up where the page displays the Vehicle ID, Vehicle Plate, trailer Id and trailer plate number.

Now the driver can add truck and trailer defects using the Add Defects option from the below image.

Now the Driver can select the level of Defect for different items. The driver can also add comments for the defects

Trailer Defects are added in the same way as in the truck section above.

Once the driver is done adding defects, they can move to the 

section. Here they enter odometer, time, and location.

Note: If the Odometer value is not automatically picked by the system then please the driver can input the odometer value manually.

Now the driver can be able to click on his name so that his signature will be placed automatically by the system and then click Finish to complete the pre-trip.

Once the driver passes the warning page then there will be a pop-up to check if the vehicle can be operational with the defects are not. If the driver knows that the defects are corrected then he can select that option and click on OK this will place the pre-trip for the day on the driver's profile.

The Driver can select the Driving Status manually, but when a driver drives beyond 5mi/hr, then Switchboard will automatically put the driver into Driving status. 

The driver can use this option to reset his daily hours, driver can manually put himself into a sleeper berth by clicking on the SB button in the image below.

The driver can use this option to reset his daily hours, driver can manually put himself into OFF duty by clicking on the OFF button. 

Personal conveyance is the movement of a commercial motor vehicle (CMV) for personal use while off-duty.

A driver may record time operating a CMV for personal conveyance as off-duty only when the driver is relieved from work and all responsibility for performing work by the motor carrier.

Learn how your drivers will be using the Switchboard ELD. We provide step-by-step instructions and helpful tips to get them set up.

Driver Page - Navigating through the Switchboard Driver Application

Fleet Manager Guide for using Switchboard Technology

Driver Set-up & Training